Health Management USA - Health Fairs, Health Screenings & Flu Shots

1	Question: I am trying to register for a health screening at my company event, but I don't understand the process. Answer: From the front page, click on the blue employee event button. If your event has no viewing restrictions, you will come to a list of Events by year. From there, choose the current year of your event. There you will see a list of events. Simply choose yours and follow the directions. Otherwise you will be required to enter your email address to view the events list. If you encounter this and have any problems, see the restricted access question here in the FAQ's. Find your event and click on it. From there you will see a list of vendors appearing at your event. It is recommended you review this list. However, if you just wish to make an appointment, on the top right of each vendor listing is a link marked "Click this link from any exhibitor to see the screenings list and schedule an appointment", click that link. This will bring you to a list of Screenings at your event. Each screening has a scheduler link next to it. This will take you directly to the scheduler. For an explanation of what is provided with a screening or service and what you can expect, there is a link at the bottom of the list or you can visit here. It is recommended that you review the screenings, especially the ones you are interested in. At the very bottom of screenings page is a button marked "Make an Appointment". That will take you to the scheduler where you can schedule appointments for the day of your event. If all else fails, please contact us through our Express Ticket System
2	Question: I am trying to register for a health screening at a community event, but I don't understand the process. Answer: From the front page, click on the green community event button. This will take you to a search area. If you just wish to see all events. Click on "View all Events". If you would like to find a particular event, try entering a state or city. Once you locate an event, click on the event name to get information about the event. At the bottom of that screen will be a button to take you to the list of specific screenings that will appear at the event. Scrolling down to the bottom will, there will be a button to "Make an Appointment". This will take you to the scheduler where you can register for a screening or service. If all else fails, please contact us through our Express Ticket System
3	Question: I scheduled an appointment at the event, but I won't be able to keep it, how do I cancel it? Answer: We recently implemented an Appointment Review, Password Retrieval and Cancellation Area. If you would like to cancel your appointment for a company event, you may do so up until 24hrs before the event there. If you would like to cancel your appointment for a community event, you may do so up until 24hrs before the event there. If you are experiencing any difficulty with the system, please contact us with your name, the appointment type and time. You may contact us through the customer service using our 'Express Ticket System' page.
4	Question: I am already registered for an appointment, but I need to change it to either an earlier or later one, what can I do? Answer: If you need to change your appointment, immediately go and reserve the new appointment you would like to change too. For a company event, try to use our Appointment Cancellation System and cancel your appointment. For a community event, try to use our Appointment Cancellation System and cancel your appointment. If you are unable to do this, contact us through our Express Ticket System and notify us you wish to cancel. You will find instructions on what information we need to cancel your appointment. Please include all requested information.
5	Question: I tried to register for a screening/service, but I could not complete the registration. Now the time slot I wanted has gone anyway. What happened? Answer: During an attempted registration, once a time slot is selected it is put on hold for about 5 minutes to allow you to complete the registration process. So wait about 5 minutes, then refresh the page and the time slot should appear open again. Be sure to grab it though as it is available to anyone in the system. Also, if after you select your timeslot you are delayed for more than 5 minutes, that slot will open up again and you could lose it. Please be sure to complete the registration in a timely manner. You'll know if your registration was a success because you will receive a confirmation email from our scheduler system shortly after you register. If you don't, first check your bulk, spam or trash boxes. Second, if you registered for a company event go to our Appointment Review area and login to see if you are indeed scheduled for those screenings. Or if you registered for a community event go to our Appointment Review area and login to see if you are indeed scheduled for those screenings. If you see the screening, you are fine. If not, please go back into the scheduler and check to see if the time slot is open. (Be sure to wait 5 minutes, then refresh the page.) If the time slot still is not open, please contact us for assistance with the name of the event, the screening or service you are trying to register for along with the time. Please use our Express Ticket System to contact us.
6	Question: Can we bring a spouse, other family member or friend to the event? Answer: For company events, in most cases the answer is yes as long as they are normally allowed on the work site. Some work places have strict policies or security which may prevent or at least require check in. If you are not sure, check your companies policy concerning friends or relatives at work. With Health Management USA family members or friends are always welcome to attend the event, use the services or get screenings. For community events you may bring anyone you wish. The only requirement is that they be a legal citizen of the Unitied States. We randomly asked to see identification so it is important to bring your identification. We may also take a copy of that information.
7	Question: When I enter my employee email address, it gives me a restricted access warning. What should I do? Answer: At times we implement an 'employees only access' for events. This would cause you to have to enter your work email address. If you are receiving a warning message, be sure you are not using any capital letters. Also do not include the @ symbol. Be sure to breakup your email address so that the information before the @ symbol is in the first box and your host URL after the @ symbol is in the second box. For example if your address is JohnD@doedoe.com, the first box should contain JohnD and the second box should contain doedoe.com. Do not include the @ symbol. If you have tried all this and still receive a warning, contact your wellness coordinator and let them know. Ask them if they have a guest pass email you are supposed to use. If not, have them contact us with your email address so that we may check on our end.